Three Specialists, One Goal: Your Campaign Success
Dedicated Campaign Performance Team included with every plan from onboarding to ongoing optimization.
Most sales platforms give you software and documentation, then leave you to figure it out. Support means submitting tickets and waiting 48 hours for generic responses.
Interceptly takes a different approach. Every subscription includes a Campaign Performance Team with three specialists who work together to ensure your campaigns perform from day one.
Your Team of Three Specialists
- Traditional customer success assigns one person who handles everything from billing questions to technical support to strategic advice. They're spread too thin to actually move the needle on your results.
- Our Campaign Performance Team splits responsibilities across three specialized roles.
- Your Account Manager handles subscription, billing, and account-level questions.
- Your Campaign Performance Manager focuses exclusively on daily campaign execution and optimization.
- Your Campaign Support Executives provide fast, hands-on support through live chat whenever you need it.
- Together, they function as an extension of your sales team, not as a support desk you contact when something breaks.
Onboarding That Actually Launches Campaigns
Performance Monitoring Every 7-14 Days
Here’s where most platforms fail: they show you analytics but leave optimization entirely up to you.
Your Campaign Performance Manager reviews your campaign activity every 7 to 14 days, sometimes more frequently if you’re running high-volume outreach. They track open rates, reply rates, connection acceptance, and engagement patterns. When performance dips, they investigate why and recommend specific changes.
It’s data-driven optimization based on what’s actually happening in your campaigns. For example: “Your reply rates dropped 15% after changing your opening line on Tuesday. Here’s the data. Let’s test the previous version with this adjustment.”
The Results Difference
- Campaigns managed by our Campaign Performance Team consistently outperform DIY efforts:
- Launch in 72 hours instead of weeks of setup
- Higher open rates from expert-crafted messaging
- Better reply rates through continuous optimization
- More conversions because specialists handle strategy full-time
Live Chat Support That Actually Responds
Need to pause a campaign? Update messaging? Troubleshoot a technical issue? Your Campaign Support Executives are available via live chat with no tickets and no waiting.
Response times average under 5 minutes during business hours. Issues get resolved in real-time, not days later. Changes happen immediately, so campaigns never stall.
Included With Every Plan. No Extra Cost.
This isn’t a premium add-on or enterprise feature. Campaign Performance Team support is standard with Engage Pro, Engage AI, and Pipeline Builder. Your competitors struggle alone with chatbots and ticket systems. You have three specialists ensuring campaign success from day one.
Start your free trial.